S2S Global Order Process Policy

S2S Customer Service Policy 

Order Submission

  1. Any changes or cancellations need to be made and acknowledged in writing via email (including subs, pricing changes, etc.) prior to order shipment.
  • Please send all customer support inquiries to: orders@s2s-global.com / 855-531-7699
  • Order confirmation will be sent back to the original email with a confirmation number once the order has been processed.  

Order Delivery

Shipments are based on stock availability and standard product lead times.  Transit times vary based on shipping and receiving location, however, generally do not exceed 5 business days.  

Order processing times:

  • Small Parcel: 2-3 business days (FedEx ground) 
  • LTL Freight: 5-7 business days
  • Truck loads: 7-10 business days (trucks scheduled by delivery appointment) 

S2S Global provides advance notification to all customers of any potential changes or interruptions in service, such as holidays and annual inventory.